Transport Nagar situated Centre for Excellence has started training Station Controller cum Train Operators (SCTO’s) and Customer Relationship Assistants (CRA).

Proper training given at Center of Excellence

  • Lucknow Metro Rail Corporation has already given the training to their 26 CRA and 97 SCTOs.
  • They have been trained to operate metro trains and also to deal with commuters and differently abled people for their better assistance.
  • The Training is been given so that they can provide better assistance like route directions and many others.
  • There will be a counter for Station Controllers and Customer Relationship Assistants C.R.A.s at every metro station.
  • Furthermore the C.R.As will provide information regarding the movement of the metro trains along with the usage of Lucknow Metro (go Smart) cards and tokens.
  • SCTOs’ will provide the information related to the Metro trains to the station controller which will connect them to the Operation Control Centre (OCC) located at the Transport Nagar Depot.
  • All these process will be performed by using Tetra (Wireless), Train Radio System and other modern techniques.

Division of shifts for proper work order

  • The work schedule of Customer Relationship Assistant (CRA) has been divided into two shifts.
  • The first shift starts at morning 05:30 AM and the second shift at 01:45 PM.
  • On the other hand, the work schedule of Station Controller cum Train Operator (SCTOs’) has been divided into three parts.
  • In which the first shift starts at Morning 06:30 AM, second at 02:30 PM and the last at Night 08:30PM.
  • Furthermore, in this shift the duty is performed by 78 Men and 19 women for SCTOs’.
  • In addition for CRA the number of Men and women working is 23 and 03 respectively.
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